iMe Shop Terms of Service

Effective date: 20 October 2026 (edited 9 November 2026)

These Terms of Service (the “Terms”) set out the terms on which you may use iMe Shop, the service for purchasing Telegram Premium and Telegram Stars for yourself or as a gift (the “Service”), operated by iMe Lab FZCO (“iMe”, “we”, “us”, or “our”). The iMe Shop Privacy Policy explains how we process personal data and forms an integral part of these Terms. These Terms replace the Stars & Premium Store Terms of Service dated 10 August 2026.

1. Acceptance of Terms

1.1. By placing an Order, making a payment, or otherwise using the Service, you agree to be bound by these Terms and the Privacy Policy, which forms an integral part of these Terms. The Service shows links to these Terms and the Privacy Policy before you pay, and by continuing to payment you confirm that you have read and accepted them. If you do not agree, you must not use the Service.

1.2. The Service is a third-party Telegram Mini App and bot built on the Telegram platform. Telegram is not responsible for the operation of the Service, its features, or any interactions within it. Your use of Telegram, and the Recipient’s use of any Digital Item, remain subject to Telegram’s own terms, including the Telegram Terms of Service (https://telegram.org/tos), the Telegram Terms of Service for Mini Apps (https://telegram.org/tos/mini-apps), the Telegram Terms of Service for Bots (https://telegram.org/tos/bots), and the Telegram Privacy Policy (https://telegram.org/privacy).

1.3. Your use of the iMe applications is also subject to the iMe Terms of Service and the iMe Privacy Policy. Where they conflict with these Terms in respect of the Service, these Terms prevail.

1.4. These Terms form a binding agreement between you and iMe Lab FZCO.

2. Definitions

3. Eligibility

3.1. You must be at least 18 years old and have full legal capacity to enter into these Terms.

3.2. You must not be located in, or a resident of, any jurisdiction subject to comprehensive sanctions, and you must not be a person with whom dealings are restricted under applicable sanctions laws, including measures of the UN, the EU, the UK, and the U.S. Office of Foreign Assets Control (OFAC). You must not use the Service if you are located in, or a resident of, a jurisdiction that the Financial Action Task Force (FATF) has made subject to a call for action.

3.3. You represent that your use of the Service complies with all laws applicable to you.

3.4. The Service is accessed through your Telegram account. You are responsible for the security of that account. iMe cannot restore access to a Telegram account and is not responsible for any activity in the Service carried out through your account by another person.

4. Nature of the Service

4.1. iMe acts as an intermediary: upon your Order and payment, we obtain the Digital Item from the Official Platform on your behalf and for your benefit and have it credited to the Recipient.

4.2. iMe is not the issuer, rightsholder, publisher, or official distributor of any Digital Item.

4.3. We may engage third parties to perform parts of the Service and remain responsible to you for their performance. Section 15.3 applies to Official Platforms, Payment Providers, blockchain networks, and wallets.

4.4. We may change the range of Digital Items, plans, packs, quantities, prices, Payment Methods, and limits offered in the Service at any time. Such changes do not affect Purchases already paid.

5. Orders

5.1. You choose the Digital Item, its quantity or period, and the Recipient. Before you pay, the Service shows the price, the Recipient, the Payment Method and, for a Subscription, the Billing Period. Please check them before paying.

5.2. You are solely responsible for the accuracy of the Recipient’s @username. The Service may check that a Telegram account with that @username exists, but this check does not confirm that the account is the one you intended or that it can receive the Digital Item. If the Digital Item is credited to the account you designated, the Service is duly performed, even if you designated it by mistake. Telegram Premium for your own account is delivered to your Telegram account, identified by its Telegram user ID, using the @username it has when the Digital Item is delivered; if your account has no @username at that time, we ask you to set one and keep trying for up to a day. Renewals of a Gift are delivered under Section 9.2. Any other Digital Item is credited to the Telegram account that holds the designated @username when it is delivered, even if the @username has passed to another account since you paid. A Digital Item can be delivered only to a Telegram user account that has a @username.

5.3. An iMe application may open the Service with an Order already filled in. Such an Order can be paid only for a limited time; after that it expires and must be placed again.

5.4. Orders are subject to minimum and maximum quantities and to other limits, including limits that protect the Service and our users from fraud. Limits may depend on the Digital Item and the Payment Method, may differ between users, and are not always shown in the Service. We may also limit the amount and frequency of Orders. Some Orders cannot be placed because of the rules of Telegram or the Service, for example Telegram Premium for a Recipient whose current Telegram Premium was bought outside the Service. If it was bought in the Service, the new Telegram Premium starts when the current period ends.

5.5. A Gift cannot be canceled, reversed, or transferred to another account once it has been credited. The Recipient is notified of a Gift by Telegram. In Telegram, a Gift may appear as sent by Telegram, Fragment, or the Service rather than by you.

6. Prices and payment

6.1. Prices are shown in the Service in U.S. dollars (USD) before you pay. The price that applies to your Order is the price shown when you pay. Prices may differ between Payment Methods; the price for each Payment Method is shown before payment.

6.2. The price shown before payment is the total amount you pay for the Order, including any service fee. It does not include blockchain network fees for cryptocurrency payments (Section 8.3), currency conversion by the Payment Provider where it charges your card in another currency (Section 6.4), or any fees or currency conversion charged by your bank, card issuer, or wallet.

6.3. Payment is due in full before we perform the Order; an unpaid Order creates no obligation for you. Your payment obligation is discharged when the funds are received by iMe, by a Payment Provider, or by an authorized payment collection agent acting on iMe’s behalf. Payments made through a Payment Provider may appear on your bank or card statement under the name of that Payment Provider, its operator, or a payment company it works with, rather than under the name of iMe.

6.4. Prices and card payments are calculated in USD. The Payment Provider may charge your card in another currency, converting the amount at its own rate, and your bank or card issuer may apply its own conversion. iMe does not control such conversion and does not compensate for differences in exchange rates.

6.5. The availability of a Payment Method may depend on the Digital Item, the amount, your country, how you open the Service, your use of iMe applications, your purchase history, our fraud-prevention checks, your bank or card issuer, and the rules of the Payment Provider. For example, card payments may be available only when you open the Service from an iMe application that you have used recently. A Payment Provider may decline, delay, hold, or reverse a payment under its own terms and applicable law; iMe does not control such decisions. The details of each Purchase and its payment are shown in your purchase history in the Service. As between you and iMe, your Purchase is governed by these Terms, which prevail over any different provisions of a Payment Provider’s terms on renewals, cancellation, and refunds.

6.6. Prices include any taxes that iMe is required to charge. Any other taxes, duties, or levies that apply to your Purchases in your jurisdiction are your responsibility.

6.7. iMe may decline to accept a payment, or to use a payment for an Order, where doing so would breach applicable law, including sanctions requirements.

7. Card payments

7.1. Card payments are currently processed by Tribute, operated by TRBT Limited (Cyprus), through its checkout in Telegram, which the Service opens when you choose to pay by card. Tribute collects the payment on iMe’s behalf as iMe’s payment agent. You enter your card details in the Tribute checkout; iMe does not receive or store your card number or security code. Tribute’s terms (https://tribute.tg/terms) and privacy policy (https://tribute.tg/privacy-policy) apply to your use of its checkout.

7.2. If your card payment is declined, the Order remains unpaid and no Purchase is made. You may try again while the checkout remains open. Any temporary authorization hold placed by your bank is released by your bank in accordance with its rules.

7.3. A card checkout should be paid within the time shown in the Service. A payment made later may still be accepted; an accepted payment appears in your purchase history in the Service.

7.4. A card payment for Telegram Premium may set up a Subscription, as described in Section 9.

7.5. The Tribute checkout may also offer other methods, for example Wallet Pay or a bank’s fast payment system. A payment made by any method in the Tribute checkout is processed by Tribute under this Section, not under Section 8. Automatic renewal is supported only for payments by card. If you pay by another method with automatic renewal turned on, renewals may fail, and Section 9.7 then applies.

8. Cryptocurrency payments

8.1. The Service accepts the cryptocurrencies and networks shown at checkout, for example USDT or ETH on the Tron, Ethereum, or BNB Chain networks. You pay through a Crypto Invoice, from any wallet that supports the asset and network shown, or from iMe Wallet where the Service offers it.

8.2. You must send the exact amount shown in the Crypto Invoice in a single transfer, in the asset and on the network shown, to the address shown, and before the invoice expires. The Service may accept a payment that is slightly less than the invoice amount, within a small margin that it applies automatically. If you send more than the invoice amount, the Order is performed and the excess is not returned automatically; to request its return, contact support with the invoice ID. A payment made in another asset or on a network that the invoice does not support may be lost, and iMe is not responsible for recovering it. If you sent a payment that does not otherwise meet these conditions, or after the invoice expired, contact support with the invoice ID; we will review such a payment case by case.

8.3. You pay the blockchain network fee when you send the transaction. It is separate from, and not included in, the invoice amount. If your wallet or exchange deducts its own fee from the amount you send, add that fee so that the full invoice amount arrives.

8.4. A cryptocurrency payment is treated as received once the transfer has received the required number of network confirmations and has passed any payment screening that applies to it under Section 8.7. Withdrawals from exchanges may take time to reach the network.

8.5. Cryptocurrency transactions cannot be reversed once confirmed. A Purchase paid in cryptocurrency is a one-time Purchase and does not renew automatically.

8.6. iMe Wallet is a separate service governed by its own terms. Paying from iMe Wallet is a cryptocurrency payment under this Section.

8.7. iMe may screen incoming cryptocurrency payments for financial-crime risk, including through third-party blockchain analytics providers. Where a payment is identified as carrying such risk, iMe does not use it for the Order, the Digital Item is not delivered, and the Service shows that the payment was blocked by a compliance check. On your request through the channels in Section 26, iMe considers the treatment of such a payment on a case-by-case basis; a return is not guaranteed. Where iMe returns such a payment, it is returned only to the address from which it was received, less the network fee. iMe does not disclose the criteria applied in screening. Where required by law, iMe may hold such a payment and report it to the competent authorities; in that case iMe may be unable to return the payment or to tell you the reason for the decision.

9. Telegram Premium subscriptions and automatic renewal

9.1. Automatic renewal is available only for Telegram Premium paid by card, where the Service offers it. Telegram Premium paid in cryptocurrency does not renew; we may remind you before it ends.

9.2. When you buy Telegram Premium by card, for yourself or as a Gift, automatic renewal may be turned on by default. You can turn it off at checkout before paying, or later as described in Section 9.6. For a Gift with automatic renewal, your card is charged for the Recipient’s Telegram Premium on each renewal. Each renewal of a Gift is delivered only to the Telegram account that received the Gift, which is the account that held the Recipient’s @username when the Gift was first delivered. If that @username now belongs to a different Telegram account, we do not deliver the renewal automatically: the bot asks you whether to send it to the new account or to cancel the Subscription. If you choose to send it, the new account becomes the Recipient, and later renewals go to it automatically. If you cancel or do not reply within a few days, the renewal is not delivered, the Subscription is canceled, and the payment for that renewal is refunded. If the renewal cannot be delivered for another reason related to the Recipient, for example because the Recipient has changed or removed their @username and no account now holds it, we keep trying for up to a day; if delivery still fails, the Subscription ends and the payment for that renewal is refunded.

9.3. By paying with automatic renewal turned on, you authorize iMe and its Payment Provider to charge your card for each next Billing Period until the Subscription is canceled. The Billing Period is the same as the period of your first Purchase under the Subscription. A renewal may be charged a few days before the current Billing Period ends; the next period then starts right after the current one ends. The Service shows the amount of the next charge and the date the current Billing Period ends, so to avoid the next charge, cancel the Subscription a few days before that date.

9.4. Each renewal is charged at the price of your first Purchase under the Subscription. Changes to prices in the Service do not apply to renewals of an active Subscription.

9.5. After each renewal, the bot notifies you that the Subscription has renewed, unless you have turned off Purchase status notifications.

9.6. You may cancel a Subscription at any time in the Service: for your own Telegram Premium, on the Overview screen; for a Gift, in the Gift’s details in your purchase history. Deleting the chat with the bot, blocking the bot, or deleting your Telegram account does not cancel a Subscription. Cancellation stops future renewals, and Telegram Premium remains active until the end of the Billing Period already paid for. Except as set out in Section 9.2, if you cancel after a renewal has been charged, or before Telegram Premium bought under Section 5.4 has started, the period already paid for is still delivered when the current period ends, and no refund is due for it. If a renewal charge nevertheless reaches us after you have canceled the Subscription, we do not deliver that period and refund the charge. Cancellation does not otherwise entitle you to a refund for the Billing Period already paid for, except as set out in Section 11.

9.7. If a renewal charge fails, including because your card has expired, the Payment Provider may retry it. We notify you through the bot if a renewal charge fails. If the charge is not completed, the Subscription is canceled and Telegram Premium is not extended beyond the Billing Period already paid for.

9.8. iMe may cancel a Subscription where the Digital Item or the Payment Method is no longer available, where you breach these Terms, or where required by law. In that case you will not be charged again, and Telegram Premium already paid for remains active until the end of its Billing Period. If a Purchase under a Subscription cannot be delivered, we turn off its automatic renewal, and Section 11 applies to the payment taken. iMe may cancel a Subscription after a refund or chargeback of any of its payments, and a refund or chargeback of its most recent payment ends it.

9.9. Each renewal is a separate Purchase and is delivered in accordance with Section 10.

10. Delivery

10.1. We start obtaining the Digital Item immediately after the payment is received or, for Telegram Premium that starts when the current period ends (a renewal charged before the current Billing Period ends, or a Purchase under Section 5.4), at the start of that next period. A card payment is received once the Payment Provider confirms it, and a cryptocurrency payment once Section 8.4 is satisfied.

10.2. Delivery usually takes a few minutes. The maximum delivery time is twenty-four (24) hours from receipt of the payment and correct Order details. This period may be extended by maintenance, limitations of the Official Platform, verification under Section 13, or events described in Section 21. For Telegram Premium that starts when the current period ends, the delivery time runs from the start of the next period.

10.3. The Service is duly performed when the Digital Item is credited to the Recipient, as shown by our records or by the Official Platform. The status of each Purchase is shown in the Service.

10.4. If the Digital Item has not been credited within the delivery time, please contact support with the order ID. If a Digital Item has not been credited, we may first try to deliver it again before making a refund under Section 11.3(a).

11. Cancellations and refunds

11.1. Start of performance. Because we start obtaining the Digital Item as described in Section 10.1, by paying you expressly request that performance begin at that time and acknowledge that, once the Digital Item has been credited, you lose any statutory right to withdraw from the Purchase, to the extent permitted by applicable law.

11.2. Before payment. You may abandon an Order at any time before paying. An unpaid checkout or Crypto Invoice expires on its own.

11.3. After payment. A paid Order cannot be canceled, including an Order for Telegram Premium that starts when the current period ends (Section 10.1). Amounts paid are not refundable, except as set out in Sections 9.2, 9.6, and 13.4 and except that a refund is due where:

A cryptocurrency payment blocked under Section 8.7 is treated under that Section, subject to point (d).

11.4. No refund after performance. No refund is due where the Digital Item has been credited, including with a delay or to an account you designated by mistake, or, as set out in Section 9.6, where a renewal was charged before you canceled the Subscription. A change of mind or subjective dissatisfaction is not a ground for a refund.

11.5. How to request a refund. Contact support through the channels in Section 26 and give the order ID or, if the Purchase does not appear in the Service, the date and amount of the payment; for a cryptocurrency payment, also give the transaction hash.

11.6. Review. We consider only requests that fall under Section 11.3 or Sections 8.2, 8.7, 9.2, 9.6, or 13.4, and may decline any other request without giving detailed reasons.

11.7. Timing and method. Approved refunds are made to the original Payment Method. A payment made through a Payment Provider’s checkout is refunded through that Payment Provider to the method used; the time it takes to reach you depends on your bank or wallet. A cryptocurrency payment is refunded in the amount of the asset received, regardless of any change in its exchange rate, in the same asset, on the same network, less the network fee, to the address from which it was received. Where you paid from an exchange or another custodial wallet, we may instead refund to an address you specify in your request, provided that the request comes from the Telegram account that placed the Order and that you confirm the payment. A payment blocked under Section 8.7 is returned, if at all, only to the address from which it was received.

12. Chargebacks and payment disputes

12.1. Please contact support before disputing a payment with your bank, card issuer, or Payment Provider: most issues are resolved faster that way. Where a chargeback, payment dispute, or reversal is initiated in respect of a payment made to the Service, iMe responds to it through the relevant Payment Provider and may submit evidence of performance, including Order and crediting records. Nothing in these Terms restricts your right to dispute a payment with your bank, card issuer, or Payment Provider.

12.2. If a payment for a Purchase is charged back or otherwise reversed through your bank, card issuer, or Payment Provider, iMe may suspend or terminate your access to the Service, cancel your Subscriptions, and refuse further Orders from you.

13. Prohibited use, compliance, and fraud prevention

13.1. You must not use the Service for any unlawful purpose, including money laundering, terrorist financing, sanctions evasion, or fraud, or to obtain Digital Items for onward unlawful use. You represent that the payment method you use is yours or is used with its lawful owner’s authorization, and that you are entitled to send the Digital Item to the Recipient. You also confirm that you are buying the Digital Item for yourself or as a genuine gift, and not as a payment that a third party asked you to make for goods, services, or a debt.

13.2. We operate a risk-based compliance program and may decline, hold, or cancel any Order that raises sanctions, anti-money-laundering, or fraud concerns.

13.3. For suspicious or high-value Orders, and for payments flagged by our checks, we may ask you to confirm the payment and your ownership of the payment method, to explain the purpose of the payment and the origin of the funds, and to provide evidence of the transfer. We may hold the Order until you respond.

13.4. Where we decline or cancel a paid Order under this Section, we refund the payment under Section 11.7 unless the law requires us to hold it; for a cryptocurrency payment blocked by screening, Section 8.7 applies.

14. Notifications

14.1. The bot sends you messages about the payment and delivery of your Purchases and about your Subscriptions. You can turn off Purchase status notifications in the Service settings; messages that need your attention, such as a failed renewal, a question about the Recipient of a Gift, a problem with delivery, or the cancellation of a Subscription, are still sent.

14.2. Depending on your settings, the bot may also send you reminders about your Telegram Premium, for example before it ends, promotions, and news. You can turn these off at any time in the Service settings. If your Telegram Premium was bought outside the Service, you can ask us to remind you before it ends.

15. Third-party platforms; no affiliation

15.1. iMe is not affiliated with, endorsed by, or an agent or official representative of Telegram Messenger Inc., Telegram FZ-LLC, the Fragment platform, or any other rightsholder of the Digital Items.

15.2. All names, trademarks, and logos, including “Telegram”, “Telegram Premium”, “Telegram Stars”, and “Fragment”, are the property of their respective owners and are used solely to identify the Digital Items obtained on your behalf.

15.3. The Recipient’s use of a Digital Item is governed by the Official Platform’s terms. We are not responsible for the acts or restrictions of the Official Platform, Payment Providers, blockchain networks, or wallets, or for any suspension or limitation of a Telegram account.

16. Intellectual property

16.1. The Service, including the iMe and iMe Shop brands, software, and content, is owned by iMe Lab FZCO and its licensors and is protected by applicable law. No rights are granted to you other than the limited right to use the Service under these Terms.

17. Privacy and data protection

17.1. We process personal data in connection with the Service as described in the Privacy Policy.

18. Disclaimers

18.1. The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

18.2. We do not warrant that the Service or any Official Platform will be uninterrupted, error-free, or available at any particular time, or that a Digital Item will continue to function after it is credited.

19. Limitation of liability

19.1. To the maximum extent permitted by law, iMe will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill.

19.2. Our total liability arising out of or relating to the Service will not exceed the total amount you paid to iMe for Purchases in the twelve (12) months preceding the event giving rise to the claim.

19.3. Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or gross negligence, our obligation to make refunds under Section 11, or any other liability that cannot be excluded or limited under applicable law.

20. Indemnification

20.1. You will indemnify and hold harmless iMe Lab FZCO and its officers, employees, and agents from and against any claims, losses, and expenses, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

21. Force majeure

21.1. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, governmental action, failures of payment systems or blockchain networks, and the unavailability, malfunction, suspension, congestion, or change of rules or fees of any Official Platform. During such events the delivery time is suspended; where performance becomes impossible, Section 11 applies.

22. Suspension and termination

22.1. We may suspend or terminate your access to the Service, in whole or in part, where we reasonably believe that you have breached these Terms or applicable law, or in order to prevent fraud or comply with a legal obligation. Where we do so, we may cancel your Subscriptions. Termination does not affect Digital Items already credited. If your access is restricted, you can still contact support about a payment by sending /paysupport to the bot.

23. Changes to the Service and these Terms

23.1. We may modify the Service and these Terms. Updated Terms are published in the Service. Except as set out in Section 11 of the Privacy Policy for changes to it, they apply to Orders paid after publication, and a Purchase is governed by the Terms in effect when it was paid. If a change is material, we will also let you know about it, for example in the Service, in a message from the bot, or in the official iMe channels.

23.2. Despite Section 23.1, but subject to Section 11 of the Privacy Policy for changes to it, for an active Subscription, updated Terms apply from the first renewal charged after we notify you of them. If you do not agree, you may cancel the Subscription before that renewal is charged.

24. Governing law and dispute resolution

24.1. These Terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai.

24.2. You agree to first try to resolve any dispute by contacting us through the channels in Section 26. We will respond within thirty (30) days of receiving your claim. A dispute that is not resolved within thirty (30) days of our receipt of your claim is subject to the exclusive jurisdiction of the competent courts of Dubai, UAE. This does not limit your rights under Section 12.1.

24.3. If you are a consumer, nothing in these Terms deprives you of the protection of mandatory provisions of the law of your country of residence, including any right to bring proceedings in the courts of that country.

25. General

25.1. Entire agreement. These Terms constitute the entire agreement between you and iMe regarding the Service and supersede any prior understanding.

25.2. Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force and effect.

25.3. No waiver. Our failure to enforce any provision is not a waiver of it.

25.4. Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or successor.

25.5. Notices. We may give notices through the Service or the bot. You may give notices to us through the channels in Section 26.

25.6. Language. These Terms and the Privacy Policy are drawn up in English. Any translation is provided for convenience only, and the English version prevails.

25.7. Days. References to days are to calendar days.

26. Contact information

iMe Lab FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Service: iMe Shop (@iMe_shop_bot)
Support: Telegram @iMeMessenger (preferred) · support@imem.app
Payment issues: /paysupport in @iMe_shop_bot